FAQs

1. WHAT'S THE STATUS OF MY ORDER?
Once your order ships, you will be sent an e-mail notification with tracking information. If you do not receive this e-mail notification, please contact us here. 

You can also contact Customer Service at: http://sjteamshop.com/pages/contactus or call 408-999-6810 for more information.

2. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
See http://sjteamshop.com/pages/shipping-delivery for estimated delivery times.

Please note some items will not ship until a later date. Check product descriptions for more details.

3. HOW DO I RETURN  AN ITEM I BOUGHT AT SJTEAMSHOP.COM?

For return policies and instructions, please visit http://sjteamshop.com/pages/returns.

4. I RECEIVED MY ORDER BUT IT WAS INCORRECT/DAMAGED. WHAT ARE MY OPTIONS?

We will be happy to correct our error. Please contact us to obtain shipping instructions. You may contact us here or by calling 408-999-6810.

5. CAN I CHANGE OR CANCEL MY ORDER?

Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please call  for more information.  Please note that custom gear is final sale. Once submitted, items cannot be edited or canceled.

6. HOW LONG WILL IT TAKE FOR MY RETURN TO PROCESS?

Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed. If you would like a different item, please place a new order directly on the website.